Russian Helicopters, part of State Corporation Rostec, is
working to improve services and create a ‘single-window system’ — a new form of
cooperation with foreign customers based on a new after-sales service strategy.
A pilot project is currently being implemented in India.
The new format focuses on centralization of all processes related to after-sales
services, and is the first step in providing integrated support and
transitioning to helicopter service contracts covering their entire life cycle.
Russian Helicopters, which designs and manufactures rotorcraft, intends to
utilize existing cooperation with other Russian companies taking part in
helicopter building to ensure operability throughout the full lifespan of the
‘For us, it is important to provide timely and quality service for Russian
helicopters in India. As part of the single-window system, the holding company
and parts suppliers for Russian-made helicopters will develop a complete
structure of services for such helicopters for foreign operators. We will
implement these acquired best practices into the global after-sales system of
Russian Helicopters,’ said Igor Chechikov, Russian Helicopters’ Deputy CEO for
Aftersales Service, during Aero India 2017 exhibition.
Per Russian Helicopters specialists, the single-window system will increase
quality of service to beat foreign competitors. With the implementation of this
system, operators will avoid negotiating with hundreds of parts manufacturers as
they will have ‘the single window’ to obtain the entire range of after-sales
services for the Russian made helicopters.
The system will not only significantly ease the process of setting up
maintenance and repair for operators but will also reduce time to provide such
services. In addition, operators will get spare parts and services certified by
Russian Helicopters is currently involved in the process of approving long-term
contracts on supply of spare parts and provision of services with operators. The
holding company is also testing a method and conditions for cooperation with
parts suppliers for the Russian helicopters operated by foreign customers
through the “integrated center for after-sales services”.
Russian Helicopters is one of the global leaders in helicopter production and
the only helicopter design and production powerhouse in Russia. Russian
Helicopters was founded in 2007 and is headquartered in Moscow. The company
comprises five helicopter production facilities, two design bureaus, a spare
parts production and repair facility, as well as an aftersale service branch
responsible for maintenance and repair in Russia and all over the world. Its
helicopters are popular among Russian ministries and state authorities (Ministry
of Defence, Ministry of Internal Affairs, Emergency Control Ministry), operators
(Gazpromavia, UTair), major Russian corporations. In 2015 its IFRS revenues
increased 29.5% to RUB 220.0 billion. Deliveries reached 212 helicopters.